Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via firstname.lastname@example.org
HOW MUCH WILL SHIPPING COST?
We offer a flat rate of $14.95 for items under 3kg within Australia. For more information please view our Shipping information on the website footer.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If the items you order are in stock, your order will be dispatched the next business day. During busy periods there may be delays on shipping and may take 3 – 5 days.
CAN I CHANGE MY ORDER?
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
HOW CAN I TRACK MY ITEM?
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Courier service.
All orders outside of Australia are shipped via your chosen shipping method. You can find more information on our Shipping information tab above.
WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
WHAT CURRENCY IS USED ONLINE?
Our Australian based website, ships to Australia, New Zealand, United Kingdom & Ireland, Europe, USA & Canada. All prices are charged in AUD.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on the returns page.
To return an item, we need to provide you with a Return Authorization Number. Please complete the Return form sent with your purchase. If you have misplaced this please email email@example.com
Our Returns Team will reply with your Return Authorization Number and will also provide you with the address to send your return back to.
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.
WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.