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Shipping Policy

SHIPPING POLICY

 

All orders placed on our Australian website are sent from our Australian based warehouse.

If you have any questions or if we can help with anything at all, please contact us on orders@jeujeclothing.com   

 

SHIPPING WITHIN AUSTRALIA?

 

- Flat Rate $14.95 for all deliveries under 3kg Australia Wide

- Express Courier Service will be calculated at checkout based on post code

All orders are sent via Australia Post's Regular Service and courier please take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.

Once your order is dispatched you will receive shipping confirmation and tracking details.

If you do not receive a confirmation email, please email us at orders@jeujeclothing.com Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

 

SHIPPING INTERNATIONALLY?

 

If you are located outside of Australia, we offer the best available services:

International Courier (Courier Please, Australia Post International, Fedex)

- International shipping rates will be calculated at check out for customers to choose which options bests suits you

- Delivery between 5-14 business days (shipping may take longer to some countries)

- Fully trackable

- Signature required

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Jeuje Clothing is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

 

CHANGES TO YOUR ORDER

 

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

 

CUSTOMS/IMPORT DUTIES & TAXES

 

All customers are responsible for customs/imports duties & taxes. Jeuje Clothing is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

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